MENU

Gem Gravure Gem Gravure

LATEST BLOG ENTRY

8/5/2021

We Are Here to Help When Extreme Temperatures Affect Printer Ink

Now that summer is in full swing, the team at Gem wants to make sure our customers know that Gem’s expert technicians are here 24/7 to offer assistance when high temperatures in your printing facility are impacting the fluids in your printer. Although it’s normal to experience thinning ink and fluids in high temperatures (and thickening of fluids in cold settings), customers often contact us seeking advice on how to deal with fluctuating viscosity levels in printing fluids caused by environmental conditions. 

Some troubleshooting measures that address printing in extreme temperatures include:

  • To make up for the evaporation of solvents, printer settings can be adjusted to ensure that the combination of ink and solvent is ideal for the environmental conditions in your facility.
  • Making sure all printers are in Standby Mode when not in operation to allow correct amounts of ink and solvent to mix properly and produce ink that adheres effectively to the substrate.
  • Regularly checking and cleaning printer filters which can be adversely affected by extreme temperatures and more prone to clogging.   

If you’re experiencing printing issues and unscheduled downtime, we urge you to contact Gem’s Technical Support team to set up an onsite or remote service call. For remote service, Gem offers GEM ASSIST, our support solution that provides assistance from trusted technicians you already know. Through a partnership with TeamViewer Pilot, our support dispatchers can now connect you with virtual support from Gem technicians. 

Using a simple download and a WiFi connection, Gem’s world class support is accessible via GEM ASSIST with just a few clicks of a button. As a convenient option for delivering expert technical service, GEM ASSIST can save your business both time and money.

Alternately, for onsite service, Gem’s Technical Support team can schedule time to come to your facility to troubleshoot and resolve any problem you’re experiencing and keep your business moving forward. Whether you choose to enter into a scheduled maintenance contract with us, or if you need urgent assistance as a result of unscheduled downtime, please use the form on this page to contact Gem Technical Support today!